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Why Medical Courier Training? Because People Matter.

It's been quite awhile since I've written on this blog site, and for that I apologize.  This summer has been a busy one with preparations for the Medical Transportation Summit, (which was a huge success,) and being a father and a "Pop-Pop to the grand kids."

I often like to look back on the past year and reflect on comments and reactions from prospective clients, or actual clients because it helps me to re-calibrate my approach as to why we are in business.

I have a client in the South who, when he first approached me about our training program, had only 3 people working for his company.  Himself, his wife, and a cousin.  Today, after nearly 4 years of applying our concepts and training AND busting their collective butts, often going above and beyond the call of duty, their ranks have increased to over 20 drivers in 4 states!

Small businesses are the backbone of our economy, making up 70% jobs created in the United States.  Most courier companies are considered a small business, with fewer than 500 employees. It's more than just numbers, however. Small businesses are made up of people with families and struggles and goals and dreams.

We pride ourselves in helping people achieve their dreams and aspirations.

We took a call from a current client last week who owns a successful trucking company but wanted to branch out and provide courier services for medical clients in their area. After our initial training, they needed help with a bid for a large hospital group, but weren't sure of some of the wording. We were happy to help them with the bid, because, again, it's all about people.

Imagine you are the transportation manager for a national based clinical laboratory, and it's your job to secure competent outsourced couriers in every city of your region. It's really a crap-shoot when trying to determine who will be a good fit and who won't. Integrity Medical Courier Training is helping more and more laboratories find well trained and qualified couriers around the country who treat every specimen delivery like it was their own or that of a loved one.

We are helping to take the guess work out of finding the best courier company to represent medical labs and help in the delivery of "Excellent Patient Care" to each and every patient they serve by delivering their blood samples, tissues and other diagnostic samples.

 

I am spurred on by a story that appears in an article I wrote for the September/October edition of Courier Magazine.

 

A few years back, a 5 year old boy spiked a fever, and like most good parents do, his mother started him on Tylenol to try and keep the fever down. After several hours, the fever was still rising, so she took her son to the Urgent Care, where they drew his blood and called a "Stat Courier."  The courier arrived, and supposedly delivered the blood to the lab for emergency testing. After an hour had passed, the doctor called the lab to check on the status of the specimen. The lab informed the doctor that the specimen never made it to the lab, and after some investigation, it was discovered that the courier had lost the specimen and didn't report that to the lab.  As a result of the delays, the 5 year old boy died because of complications from Meningitis.

 

It's stories like this one that keep me going. 

 

Or how about the courier on the East Coast who hadn't received our training because the courier company she worked for hadn't renewed for 2 years. She was delivering paperwork for the company's clinical client, (no specimens or biohazards,) and was asked by a lab tech to transport a bag of dirty needles to the lab for disposal. Not knowing any better, and wanting to keep the client happy, she consented, and as a result, suffered a needle stick injury.

 

It's crucial that we, as medical couriers, always keep the patient at the forefront of our minds. How we do our job in delivering their specimen can directly impact their ability to receive proper treatment and care, and in some rare cases can cost them their lives. Proper training goes a long way towards protecting the patient.

It's also equally important that we, as courier company owners, keep our drivers safe by providing yearly and ongoing training on the Best Practices that can keep them safe from certain risks associated with transporting blood and other possibly infectious materials.

 

Everyone has hopes and dreams, goals and aspirations. Everyone has family and friends, joys and sorrows and hopefully, long, full lives ahead of them.   

A couple of years ago, a courier company from the Southeast called me to inquire about our training program. After a couple of weeks of phone calls and emails, they decided not to provide the training for their drivers. When I spoke to the owner about the risks of not training their drivers and educating them about bloodborne pathogens, he said, "Well, that's a risk I'm just going to have to take."

But it's not the owner who's taking the direct risk, it's the courier.

 

Remember: people matter.

 

Let's keep that in mind when deciding whether or not to provide the proper training and information for our couriers who take their own lives, and the lives of patients into their hands on a daily basis. It could be your brother, sister, father, mother, son or daughter who is impacted for the rest of their lives.

 

Ken Arnold
Owner/Trainer

Integrity Medical Courier Training

www.integritydelivers.com

(719) 502-7081

 

 

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